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Terms & Conditions.

Warranty Policy

NB: The following information refers to the company Greenactive Golf (Pty) Ltd and its products – CS2 Putting Aid and CS2 Putting Cup. 
Greenactive Golf warrants consumers that all Greenactive Golf products shall be free from material and manufacturing defects.

  1. The warranty period is 1 year after the original date of purchase.
  2. This limited warranty is valid all over the world.
  3. If such a defect is discovered during the limited warranty period, we will, at our sole option, repair or replace your product at no cost to you. “Repair” options may include, at Greenactive Golfs discretion:
    1. Repair sets that can be easily used by the consumer or the retailer
    2. Replacement parts

Greenactive Golf will only provide parts and service sets that have been thoroughly tested and can easily be assembled with or without instructions.
Greenactive Golf will only replace like for like. Nevertheless, Greenactive Golf reserves the right to discontinue a model, colour, fabric or accessory, and therefore will replace the consumer, during the warranty period with an equivalent product, colour or fabric.
Any replacement will not give the right for the warranty period to be extended
Greenactive Golf does not cover under warranty any defects if the Greenactive Golf products have been purchased second hand or from an unauthorized reseller.
Greenactive Golf is the sole judge of any and all warranty claims.
To Make a Claim
Claims under warranty must be made through cs2putting.com. Proof of original date of purchase is required. A warranty registration must be completed and received by Greenactive Golf before a warranty claim can be processed. Warranty remedies are subject to depreciation based on age and use of the product. To register the warranty, complete the warranty registration available on the Greenactive Golf online shop – www.cs2putting.com
Greenactive Golf Customer Service can be reached at by email at support@cs2putting.com or (910) 722-2123 for customers in the US, Monday through Friday 9:00am – 6:00pm PST.

Shipping & Returns

Shipping
From April 20, 2013, all orders are shipped within 3 business days, Monday through Friday, excluding holidays. Any orders placed on Saturday or Sunday will be shipped the following week. We use Fedex Ground Shipping, please allow 5 – 7 business days for delivery to addresses in the U.S. and 7 – 10 buiness days for delivery to addresses in Canada.
We can only ship to U.S. addresses at this time. Please note we do not offer shipping to P.O. Boxes, personal mailboxes, U.S. Territories or APO addresses.
Shipping outside of U.S.: The recipient of the package is responsible for duties/taxes and brokerage fees on international shipments. These fees are not included in the pricing or shipping/handling charges on our website.
30-Day Returns
In the event that you are not satisfied with any purchase made from our webstore (www.cs2putting.com), you may return the unused product, along with all original packaging within 30 days of receipt for a full refund or replacement product.
Refunds will be for the purchased price of the returned goods, shipping and handling fees will not be refunded. If the return is due to defective products or an incorrect order, please email Customer Support at support@cs2putting.com and provide photos to initiate the return. In these cases, you may be compensated for the return shipping.
Before returning any product to us, you will need to obtain a Return Material Authorization (RMA) Number from cs2putting Webstore Customer Service.
How do I arrange a return?
If you would like to return a product email support@cs2putting.com. We will provide you with a Return Material Authorization (RMA) Number, which is required for correct handling of your return.  You will need to provide the following information when contacting Customer Support:

  1. Your cs2putting Webstore order number
  2. Proof of purchase
  3. Reason for return
  4. Customer name, address details and e-mail address
  5. Once all details have been checked the RMA number will be created. A confirmation email will be sent to you including the steps to follow for a correct return of your order.

Note:

  1. Make sure you pack the product securely to ensure that no damage will occur in shipping and include a copy of your proof of purchase.
  2. Ensure the RMA number is clearly visible on the outside of the packaging as well as on the copy of the proof of purchase you include inside the box.
  3. Do not return goods without a RMA number.
  4. Failing to include a valid RMA number might result in the product being returned, a delay in processing and/or your order not being refunded.
  5. Keep hold of your proof of delivery and take note of the tracking number.
  6. Greenactive Golf is not responsible for packages not received if a tracking number is not provided.
  7. Returns must be returned prepaid; we cannot accept C.O.D. deliveries.

What happens after product is returned?
The package will be shipped to our warehouse to be inspected based on the information provided when the RMA number was created. Once the inspection is complete the refund will be processed, you will receive a credit in the amount that you paid (this excludes any shipping costs). Allow a couple of weeks for the refund to be processed. When unreported damage is found, either a charge will be applied (product will be handled as an out-of-warranty repair) or the product will be shipped back to you.

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